Shipping policy
At My Store, we offer simple and affordable shipping options for customers worldwide.
1. Worldwide Shipping
We currently ship to most countries and regions worldwide.
Standard Shipping: US$6.00 per order.
Orders with a subtotal of US$50 or more qualify for free shipping.
2. Shipping Rates
| Order Subtotal | Shipping Fee |
|---|---|
| Under US$50 | US$6.00 |
| US$50 or more | FREE |
Shipping fees are calculated based on the order subtotal before shipping charges.
3. Processing Time
Orders are generally processed within 1–3 business days after payment has been successfully received.
Orders are not normally processed or shipped on weekends or public holidays.
During peak shopping seasons, holidays, or promotional periods, processing may take slightly longer.
4. Delivery Time
Delivery times vary depending on the destination, shipping carrier, customs clearance, and other factors.
Estimated delivery times are provided for reference only and are not guaranteed.
International shipments may experience additional delays due to customs inspections, local postal services, weather, or other circumstances beyond our control.
5. Customs, Duties, and Taxes
For international orders, customs duties, import taxes, VAT, or other fees may apply depending on the destination country.
Unless otherwise stated at checkout, these charges are not included in the product price or shipping fee and may be the responsibility of the customer.
6. Tracking Information
When available, tracking information will be provided after your order has been shipped.
Please allow some time for tracking information to become active after the package has been handed over to the carrier.
7. Incorrect or Incomplete Address
Customers are responsible for providing accurate and complete shipping information when placing an order.
If an order is returned to us because of an incorrect, incomplete, or undeliverable address, additional shipping costs may apply if the customer requests reshipment.
8. Lost, Damaged, or Delayed Packages
If your package appears to be lost, significantly delayed, or arrives damaged, please contact us at:
Email: icardoalsh5154@hotmail.com
Please include your order number and, when applicable, photos of the damaged package or product.
We will work with the shipping carrier to investigate the issue and determine an appropriate solution.
9. Contact Us
My Store
Email: icardoalsh5154@hotmail.com
Address:
1-17 Rue Saint Charles N
Granby, QC J2G 5T7
Canada