Refund policy

Last updated: August 10, 2026

At My Store, we want you to be completely satisfied with your purchase. If you are not satisfied with your order, you may request a return or refund in accordance with the policy below.

1. Return Eligibility

You may request a return within 30 days of receiving your order.

To be eligible for a return:

The item must be unused and in its original condition.
The item must be returned in its original packaging, including accessories and other included materials when applicable.
The item must not be damaged due to misuse, improper handling, or normal wear and tear.
Proof of purchase or your order information may be required.

2. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible.

Please provide your order number and clear photos or videos of the item and packaging so that we can review the issue and provide an appropriate solution.

Depending on the circumstances, we may offer a replacement, refund, or other suitable resolution.

3. Return Shipping

For returns due to a change of mind, incorrect selection, or other reasons unrelated to a product defect, the customer may be responsible for the return shipping costs.

If the item is defective, damaged during delivery, or the wrong item was sent, please contact us before returning the item. We will review the situation and provide further instructions.

4. Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method.

Please allow approximately 5–10 business days for the refund to appear in your account, depending on your payment provider or financial institution.

Original shipping charges may not be refundable unless the return is due to an error on our part, a defective product, or another issue covered by this policy.